All physical products are made to order.
Orders are processed within 2–5 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information (when available).
Delivery time begins after processing.
Canada & United States:
5–10 business days
United Kingdom & Western Europe:
7–15 business days
Australia & New Zealand:
10–20 business days
Other International Destinations:
10–25 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or seasonal volume.
International orders may be subject to customs duties, VAT, or import taxes determined by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fees.
If a package is refused due to unpaid customs fees, return shipping and handling costs may be deducted from any eligible refund.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.
Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.
If you experience a delivery issue, we encourage you to contact the carrier directly. We are happy to assist in filing a carrier claim where possible.
Every item is crafted with care and intention. We stand behind the quality of our products. If your order arrives damaged or incorrect, please contact us within 7 days and we will ensure the issue is resolved promptly.
Digital products are delivered electronically via download link after purchase. No physical shipping applies to digital items.
If you do not receive your download link, please contact us within 7 days of purchase.
